Refund Policy

NexArt PLAYER is a digital service (a license to use the app). This policy explains when and how a refund can be requested.

1. Try it first with the free trial

Whenever available, we recommend using the free trial before subscribing. That way you can confirm the app works on your device and with your playlist, avoiding the need for a refund.

2. Right to withdraw

For purchases made online, you may cancel within the applicable refund period, counted from the moment your payment is confirmed, and receive a refund of the amount paid.

3. How to request one

• Send a request to suporte@nexart.app (or to the reseller you purchased from, if applicable), providing the account email/username and your proof of payment.
• Refunds are issued to the original payment method whenever possible (e.g., a PIX reversal).

4. Non-refundable cases

Outside the withdrawal period, no refund is granted when:

• the account was terminated for a breach of the Terms or fraudulent use;
• the dissatisfaction stems from the content, quality, or unavailability of a third-party playlist/provider — NexArt PLAYER is only the player and does not supply the content (see Terms of Use);
• the service worked as described and was used normally.

5. Processing time

Eligible requests are processed within 7 business days of confirmation. Clearing time may vary depending on the payment method and financial institution.

6. Contact

Questions about refunds: suporte@nexart.app.